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Privacy Policy

 

Last updated: Jun 2026

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At Blackdown Charcoal (Blackdown Shire Ltd) (referred to as "we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website blackdowncharcoal.co.uk, purchase our charcoal products, or interact with us.

For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is Blackdown Shire Ltd, located at 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

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1. Information We Collect
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We may collect and process the following types of personal information:

  • Identity Data: First name, last name, and title.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Bank account and payment card details (processed securely via our third-party payment gateways; we do not store your full card details).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services.

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2. How We Collect Your Data
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We use different methods to collect data from and about you, including:

  • Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms on our site, creating an account, placing an order, or by corresponding with us by post, phone, or email.

  • Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies.

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3. How and Why We Use Your Personal Data
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Under the UK GDPR, we must have a lawful basis to process your data. Most commonly, we use your data in the following circumstances:

Purpose / ActivityType of DataLawful Basis for Processing

To register you as a new customerIdentity, ContactPerformance of a contract with you

To process and deliver your charcoal order (including managing payments and collecting money owed)Identity, Contact, Financial, TransactionPerformance of a contract with you; Necessary for our legitimate interests (to recover debts)

To manage our relationship with you (notifying you about changes to our terms or privacy policy)Identity, Contact, ProfilePerformance of a contract with you; Necessary to comply with a legal obligation

To administer and protect our website (troubleshooting, data analysis, system maintenance)Technical, UsageNecessary for our legitimate interests (running our business, provision of administration and IT services, network security)

To send you marketing communications (if you have opted in)Identity, Contact, UsageConsent (which you can withdraw at any time)

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4. How We Share Your Data
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We do not sell your personal data. We only share your information with trusted third parties who help us run our business and deliver your charcoal:

  • Delivery and Courier Services: To ship and deliver your charcoal orders to your address.

  • Payment Processors: To securely process your payments (e.g., Stripe, PayPal, Shopify Payments).

  • IT and Website Hosting Providers: To keep our website secure, online, and running smoothly.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers, if necessary.

  • HM Revenue & Customs (HMRC): If required by UK law for tax and accounting purposes.

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5. International Data Transfers
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Some of our third-party service providers (such as website platforms or email marketing tools) may be based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring standard contractual clauses or UK-approved adequacy regulations are in place.

 
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6. Data Security
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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

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7. Data Retention
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We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By UK law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for 6 years after they cease being customers for tax purposes.

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8. Your Legal Rights
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Under the UK GDPR, you have the following rights regarding your personal data:

  • Request access to your personal data (a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data (the "right to be forgotten").

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or a third party.

  • Withdraw consent at any time where we are relying on consent to process your data.

     

If you wish to exercise any of these rights, please contact us using the details below. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

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9. Contact Details
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If you have any questions about this privacy policy or our privacy practices, please contact us at:

  • Full name of legal entity: Blackdown Shire Ltd

  • Email address: hello@blackdowncharcoal.co.uk

  • Postal address: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

  • Telephone number: +44 7921 130 745

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